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ENFORCE YOUR POLICY
You stress the importance of being on time on your website and by sending us reminders. However, on our tour, a person showed up 25 minutes late and basically we had to wait for him.  Firstly, we stood around and waited for 15 minutes before Sven decided we should sit down so he could give us some historical background info on Berlin. However, Sven had to keep checking his phone to communicate with Context office regarding the missing person.  10 more minutes passed and Sven had to leave us briefly to go fetch the guy. Not only did the guy&#39;s late arrival interrupted the flow of the tour, it shortened our experience and what we had paid for because Sven had to finish on time at 1pm which means we were robbed 25 minutes of our time.  How unfair to those of us who arrived on time! 

</p>
</div>
<div class="testimonials@metadata space:mt">
<span itemprop="author" itemscope="" itemtype="https://schema.org/Person">
<span class="text-body:small text-body:bold" itemprop="name">
Karen
</span>
</span>
<span content="2019-05-01 13:06:29 UTC" itemprop="datePublished">
<span class="sr-only">Reviewed on:</span>
<span class="text-body:small text-body:grey float:right">
May  1, 2019
</span>
</span>
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<div class="testimonials@content flex flex:justify-space-between flex:gap flex:responsive">
<p class="testimonials@text" itemprop="reviewBody">
Sven was great! Insightful commentary and great overview. We thoroughly enjoyed the tour and him. Feedback: The tour started late because one of the party was 15 minutes late. I get it. His taxi took him to the wrong location. But everyone else was on time. We have been on several tours this trip with other companies. All require you to be present prior to the start time (some 10 minutes and others 15). I would encourage you to require the same. The other opportunity is to list the sights you will visit. The write-up says that it varies by guide. But when you have a short time in a city you have to pack things around organized tours. We had already seen two of the same things. Again, easy enough to fix. Just list the highlights. Otherwise — a great tour!
</p>
</div>
<div class="testimonials@metadata space:mt">
<span itemprop="author" itemscope="" itemtype="https://schema.org/Person">
<span class="text-body:small text-body:bold" itemprop="name">
Stacie
</span>
</span>
<span content="2019-04-26 18:34:17 UTC" itemprop="datePublished">
<span class="sr-only">Reviewed on:</span>
<span class="text-body:small text-body:grey float:right">
Apr 26, 2019
</span>
</span>
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<p class="testimonials@text" itemprop="reviewBody">
She was great !
</p>
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<div class="testimonials@metadata space:mt">
<span itemprop="author" itemscope="" itemtype="https://schema.org/Person">
<span class="text-body:small text-body:bold" itemprop="name">
John
</span>
</span>
<span content="2019-04-21 19:42:40 UTC" itemprop="datePublished">
<span class="sr-only">Reviewed on:</span>
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Apr 21, 2019
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