<turbo-stream action="replace" target="reviews_next_page"><template><div aria__label="Customer Review" class="testimonials@feed-container space:pg:large space:mb" itemprop="review" itemscope="" itemtype="http://schema.org/Review" role="article">
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<p class="testimonials@text" itemprop="reviewBody">
Lawrence Owens was superb!  He&#39;s really an expert, not just a guide, and he really understood how to engage our children ages 13, 11, and 5.  He quickly assessed what they and we would enjoy and ensured he gave us a cohesive tour through history as presented by The British Museum. Really fantastic!
</p>
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<div class="testimonials@metadata space:mt">
<span itemprop="author" itemscope="" itemtype="https://schema.org/Person">
<span class="text-body:small text-body:bold" itemprop="name">
Reid
</span>
</span>
<span content="2016-06-30 13:23:02 UTC" itemprop="datePublished">
<span class="sr-only">Reviewed on:</span>
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Jun 30, 2016
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<span aria-label="Rating: 1 out of 5 stars" class="star-ratings display:inline-block space:mr:small-x rating-numbers rating-numbers:orange" content="1" itemprop="ratingValue" role="img">
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<p class="testimonials@text" itemprop="reviewBody">
It was a terrible day for my family and I in London. We were late for an hour to our tour. While traveling in the subway, my husband and kid got separated from us -- it was a hell of an experience. And all throughout the way, we were pointed in the wrong directions.  Needless to say, we were just grateful as a family to be together. We arrived to the meeting point and our guide had left. I called Context and spoke to this lady who was very condescending. She scolded us for being late ( &quot;that&#39;s not good manners&quot;) , accused us of not being respectful to our guide. Seriously?!-- I booked this tour months ago and really looked forward to our trip in London and this is what she tells me as I speak to her on a guide I have not met. She said she tried to call us -- there is no messages in my phone. She did email me and in her email gave  me 15 minutes to respond before guide leaves but of course I am underneath a subway station where there is no service for me to access email. My husband said we paid for 2 hours tour and at least the guide can come back to give us whatever is remaining -- ( 1 hour or even less) but she said that is not possible. At least a refund for one hour of what we paid for because clearly we paid for 2 hours -- but she just hanged up. i asked her to tell her manager  about my situation but of course manager never called.  This company is heartless -- they will ask you to pay full price and will not return anything to you at all. While I take responsibility for being late for an hour --What was that guide doing for the extra hour he got not waiting for us --- we paid for that you know.   I&#39;m really disappointed in this company--- the way they responded to me on a difficult day was not a sign of being advocates for their clients. To accuse us of being disrespectful because we did not show up on time -- that&#39;s just plain wrong!. You pay about $400 for this tour -- that&#39;s a lot of money for us -- how can you tell us we wanted to miss that tour?... Whatever late policies they have -- needs to be changed. Don&#39;t charge us full price for 2 hours with guides unable to wait past  45 minutes and then tell us -- all your money is gone. Btw, there is nothing in their confirmation that talk about guides waiting only for 45 minutes and leaving. I was told by the cafe he was waiting in the cafe eating breakfast. This while we are stressing out and running around being lost in London.
</p>
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<div class="testimonials@metadata space:mt">
<span itemprop="author" itemscope="" itemtype="https://schema.org/Person">
<span class="text-body:small text-body:bold" itemprop="name">
Princess
</span>
</span>
<span content="2016-06-20 08:26:44 UTC" itemprop="datePublished">
<span class="sr-only">Reviewed on:</span>
<span class="text-body:small text-body:grey float:right">
Jun 20, 2016
</span>
</span>
</div>
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<p class="testimonials@text" itemprop="reviewBody">
It was very good tour. We all were impressed by the docent. She involved all of us: my daughter, me and my husband, my parents in law. Thanks a lot. We will definitely book a walk once again.
</p>
</div>
<div class="testimonials@metadata space:mt">
<span itemprop="author" itemscope="" itemtype="https://schema.org/Person">
<span class="text-body:small text-body:bold" itemprop="name">
Yulia
</span>
</span>
<span content="2016-05-02 19:51:44 UTC" itemprop="datePublished">
<span class="sr-only">Reviewed on:</span>
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May  2, 2016
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