<turbo-stream action="replace" target="reviews_next_page"><template><div aria__label="Customer Review" class="testimonials@feed-container space:pg:large space:mb" itemprop="review" itemscope="" itemtype="http://schema.org/Review" role="article">
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<div class="testimonials@content flex flex:justify-space-between flex:gap flex:responsive">
<p class="testimonials@text" itemprop="reviewBody">
Can&#39;t beat Cedrik V!! We requested him this time around—he was our docent back in 2009.
</p>
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<div class="testimonials@metadata space:mt">
<span itemprop="author" itemscope="" itemtype="https://schema.org/Person">
<span class="text-body:small text-body:bold" itemprop="name">
Jason
</span>
</span>
<span content="2017-04-17 23:15:45 UTC" itemprop="datePublished">
<span class="sr-only">Reviewed on:</span>
<span class="text-body:small text-body:grey float:right">
Apr 17, 2017
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</span>
</div>
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<span aria-label="Rating: 1 out of 5 stars" class="star-ratings display:inline-block space:mr:small-x rating-numbers rating-numbers:orange" content="1" itemprop="ratingValue" role="img">
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<p class="testimonials@text" itemprop="reviewBody">
&lt;p&gt;Hi Elaine,&lt;/p&gt;

&lt;p&gt;I know we&#39;ve already talked about this client and how you thought his feedback might not be positive. He did finally submit his survey, and I also talked to him on the phone. As you suspected, he was unfortunately not happy with the tour. Here is what he sent:&lt;/p&gt;

&lt;p&gt;&lt;em&gt;Elaine asked me during the tour if she was answering our expectations for the tour and I asked her to focus on a little less history and more modern day Paris. She was incapable of going off script.&lt;/em&gt;&lt;/p&gt;

&lt;p&gt;What I gathered from my phone conversation with him is that he was a little frustrated that you&#39;d offered to customize a bit, but then did not actually stay from the historical narrative. I think he was left wondering why the customization was even offered. Of course, I do have mixed feelings about clients wanting to customize on the spot, since there are limitations to what you can do without prior preparation! In this case though, I think it would have been OK to go lighter on the history, even though I know you felt it was important to keep it in. I&#39;d liken this to a client asking you to scrap history altogether and sit in a cafe talking about what it&#39;s like living in Paris. Sure, that&#39;s not the subject of the tour, but if that&#39;s what a client wants to do with their investment on a private tour, so be it.&lt;/p&gt;

&lt;p&gt;Anyway, let me know what you think, and we can talk about it further by phone if you like. I don&#39;t think this exact situation will present often but it&#39;s still a good reminder that it&#39;s OK to stray from the normal walk narrative if you can, and if that&#39;s what the private client really wants. Of course group tours are completely different.&lt;/p&gt;

&lt;p&gt;Have a nice evening, Elaine.&lt;/p&gt;

&lt;p&gt;Best,&lt;/p&gt;
&lt;p&gt;Sara&lt;/p&gt; 
</p>
</div>
<div class="testimonials@metadata space:mt">
<span itemprop="author" itemscope="" itemtype="https://schema.org/Person">
<span class="text-body:small text-body:bold" itemprop="name">
Jonathan
</span>
</span>
<span content="2017-04-02 01:11:21 UTC" itemprop="datePublished">
<span class="sr-only">Reviewed on:</span>
<span class="text-body:small text-body:grey float:right">
Apr  2, 2017
</span>
</span>
</div>
</div>

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<div class="testimonials@content flex flex:justify-space-between flex:gap flex:responsive">
<p class="testimonials@text" itemprop="reviewBody">
Robin E. was friendly, well informed, and good company. We enjoyed our outing very, very much.
</p>
</div>
<div class="testimonials@metadata space:mt">
<span itemprop="author" itemscope="" itemtype="https://schema.org/Person">
<span class="text-body:small text-body:bold" itemprop="name">
Susan
</span>
</span>
<span content="2017-03-14 08:07:11 UTC" itemprop="datePublished">
<span class="sr-only">Reviewed on:</span>
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Mar 14, 2017
</span>
</span>
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