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&lt;p&gt;Hi Rebecca,&lt;/p&gt;

&lt;p&gt;I hope you are well and not too hot. This weather is crazy.&lt;/p&gt;

&lt;p&gt;I&#39;m afraid we&#39;ve just received some negative feedback and I wanted to bring it to your attention as well as get your thoughts:&lt;/p&gt;

&lt;p&gt;&lt;em&gt;&quot;The docent told us at the outset that if we walked at her pace, the tour was 2 and a half hours, not 3.  She walked very fast and far ahead of us much of the time. We wondered if she had someplace to go and wanted to get the tour over with as soon as possible. When we stopped, we had long stretches of her talking and our standing, looking at not much that was relevant.  With this much talking, and standing, a break in a cafe to sit and listen to some of her talk would have been welcomed. The docent apparently conceived of the walk as what happened to the Jews and other dissidents in Paris under the occupation, not, as the walk is described, what happened to Paris and all its people during the occupation.  A recent book by Ronald Rossbottom, When Paris Went Dark: The City of Lights Under the German Occupation, 1940-1945, covered this topic in a far superior way.  It was quite disappointing.&quot;&lt;/em&gt;&lt;/p&gt;

&lt;p&gt;I think there are a few issues at hand, some that should be fairly easy to right and others that might require a bit of a restructuring of the walk with input from you and the other docents who are leading it.&lt;/p&gt;

&lt;p&gt;About the pace of the walk, I&#39;m afraid comments of this nature have come up before on your other walks. I cannot stress enough the importance of matching your pace to that of the group and making sure that clients aren&#39;t falling behind. I know you take a slightly different approach when doing walks for your meet-up group, however Context clients are seeking a different experience than marathon walking. They understandably feel neglected when walks pan out in this way and they cannot keep up. It seems this client was particularly upset about the pace considering it may have shortened the walk. I wonder if things didn&#39;t start off on the wrong foot when you mentioned this possibility at the beginning. Is this something you normally mention? We do advertising the walk as a 3-hr walk so that&#39;s what clients are expecting.&lt;/p&gt;

&lt;p&gt;Adding a break is also something that has come up before in your comments about this walk. Is this something you&#39;ve considered doing? I think because we cover such a long distance on the walk, it could be very useful to make time for sitting over a light beverage. This doesn&#39;t mean a break per se, you can continue your discussion while sitting, but it does give clients a chance to recharge. We encourage this on all our walks, really.&lt;/p&gt;

&lt;p&gt;Regarding her other comments, perhaps this can be addressed by modifying the description of the walk if indeed we are focusing only on Jewish citizens and members of the resistance.&lt;/p&gt;

&lt;p&gt;Other docents have mentioned that they have had trouble with certain aspects of the walk, especially the distance covered, and this has been reflected in their client feedback as well. That said, I think it might be a good idea to have you all collaborate on a walk development framework (http://contextlearning.ning.com/forum/topics/walk-development-framework) for the walk so that we can make any necessary structural modifications together. I will initiate this next week.&lt;/p&gt;

&lt;p&gt;Lastly, I do fully realize that clients have a tendency to exaggerate especially when they are a bit unhappy, so I don&#39;t want you to find this feedback completely alarming, though I do need to take it seriously. I also know that there are two sides to every story, so if you remember anything about this walk that you&#39;d like to add please don&#39;t hesitate to do so.&lt;/p&gt;

&lt;p&gt;I look forward to hearing from you.&lt;/p&gt;

&lt;p&gt;Best,&lt;/p&gt;
&lt;p&gt;Sara&lt;/p&gt;
</p>
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Judith
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<span content="2015-06-03 12:09:29 UTC" itemprop="datePublished">
<span class="sr-only">Reviewed on:</span>
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Jun  3, 2015
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Extremely interesting. Would like more in this vein. Docent had great knowledge of the subject and was very willing to answer questions. Thanks so much!
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Dorothy
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<span content="2015-05-11 09:14:25 UTC" itemprop="datePublished">
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May 11, 2015
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<p class="testimonials@text" itemprop="reviewBody">
1. We&#39;d hoped for a garden tour but due to our own late booking, were diverted to Lights Out.
2. The lateness of booking on a holiday weekend created a gaffe insofar as I was not informed of our meeting locale, but your 24-hour phone service provided the answers. (It appears that our docent was also not given complete information about our addition to his tour, but it all worked out in the end.)


</p>
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<div class="testimonials@metadata space:mt">
<span itemprop="author" itemscope="" itemtype="https://schema.org/Person">
<span class="text-body:small text-body:bold" itemprop="name">
Deborah
</span>
</span>
<span content="2015-05-07 16:24:40 UTC" itemprop="datePublished">
<span class="sr-only">Reviewed on:</span>
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May  7, 2015
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