<turbo-stream action="replace" target="reviews_next_page"><template><div aria__label="Customer Review" class="testimonials@feed-container space:pg:large space:mb" itemprop="review" itemscope="" itemtype="http://schema.org/Review" role="article">
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<p class="testimonials@text" itemprop="reviewBody">
Dear Rich,

Please read the below feedback below, I am very concerned and surprised to read this client&#39;s comments for several reasons:

-the theme of proceeding quickly and not having an engaging conversation with clients seems to repeat in the last few negative feedbacks received. We already discussed by about your quick pace, but it seems to repeat and different clients all express the need experience the museums at a slower pace, so they can have time to enjoy what they are viewing at the museum. I appreciate some clients may prefer a speedy pace but it seems ours want an  in-depth exchange type of seminar and would really appreciate if you could reconsider the narrative of your Vatican walks with us, adapting it to a slower sequence. Please take time to give clients a break, to ask them questions and encourage exchanges on point of views.

- secondly, their comment about the fact you took lunch while they waited. I know you often have back to back walks, as it was the case here (an arte Vaticana at 8am, followed by this Arte Vaticana at 1pm) and understand you may not always have the time to sit down for a proper meal. Of course, I do not feel in the position to comment on why you needed to have lunch at 1pm when the walk with clients started, as I can easily imagine you may have finished the previous tour late. Please just make sure what they mention below does not happen again.

- regarding the dress code, I am under the impressione the Vatican has relaxed its rules this year. We changed the dress code instructions as you once suggested, but it seems they became even more relaxed that that.

I look forward to hearing from you.

Regards,

Valentina
---
Rich Brunn was our docent. He met us at Bar-Ristorante da Paolo and sat at our table. He then ordered himself lunch and ate while we watched and waited. He did introduce us to the tour while he was eating. At one point during his lunch, he announced that he was a diabetic and proceeded to give himself an insulin injection at the table. I am in the health care field, so this did not upset me, but I still felt that it was inappropriate. He should have eaten lunch and taken his insulin before joining our family for the tour. We were prompt as stated in our email, and did not sign up for this intellectual tour to watch someone eat. Throughout the tour, Rich moved and spoke very quickly, making it difficult to understand him and I feel like we missed a lot of information. He appeared annoyed when someone in our group got caught in a crowd and couldn&#39;t keep up with his pace. It was obvious that he enjoys talking about the Sistine Chapel because he spoke about it at the beginning of our tour and at random times throughout the Vatican Museums (showing us pictures on his iPad), taking time away from viewing and discussing the art that we were standing in front of. This was disappointing, especially since my son is an art major and was looking forward to seeing and learning more about the pieces he studied in college. Rich tended to speak at us and rarely engaged in back and forth conversation which was also disappointing. When Rich would walk away and give us time to look at the art work, he appeared annoyed that my son was telling us what he had learned about the painting and even interrupted him. Although Rich seemed knowledgable and was able to move quickly through the sites, we did not feel like it was an enjoyable/participatory experience. 
Also upsetting was the fact that Rich was wearing shorts. Your email specifically stated, &quot;The Vatican has strict dress code requirements: no shorts of any kind&quot;. As a parent, I was trying to teach my children about being respectful and honoring dress codes, especially in places of worship; and we were led through the tour by someone wearing shorts - another disappointment.
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<div class="testimonials@metadata space:mt">
<span itemprop="author" itemscope="" itemtype="https://schema.org/Person">
<span class="text-body:small text-body:bold" itemprop="name">
Frank
</span>
</span>
<span content="2017-07-21 22:37:54 UTC" itemprop="datePublished">
<span class="sr-only">Reviewed on:</span>
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Jul 21, 2017
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<div class="testimonials@content flex flex:justify-space-between flex:gap flex:responsive">
<p class="testimonials@text" itemprop="reviewBody">
The tour consisted of just three people, the docent, my husband, and myself.  It felt personal and we went at our own pace.
</p>
</div>
<div class="testimonials@metadata space:mt">
<span itemprop="author" itemscope="" itemtype="https://schema.org/Person">
<span class="text-body:small text-body:bold" itemprop="name">
Jennifer
</span>
</span>
<span content="2017-07-18 02:35:05 UTC" itemprop="datePublished">
<span class="sr-only">Reviewed on:</span>
<span class="text-body:small text-body:grey float:right">
Jul 18, 2017
</span>
</span>
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It all worked.  The docent was knowledgeable, organized, and interesting.  He was open to questions, and concerned that the experience was a good one for us.  Our focus--which we requested--was on art and history, rather than a concentration on religion.
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Louise
</span>
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<span content="2017-07-17 10:38:25 UTC" itemprop="datePublished">
<span class="sr-only">Reviewed on:</span>
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Jul 17, 2017
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