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<p class="testimonials@text" itemprop="reviewBody">
Another fascinating tour with exceptional learning.  No ones fault here, but do to the crowds and mandatory listening devices, it was just really hard to hear.
</p>
</div>
<div class="testimonials@metadata space:mt">
<span itemprop="author" itemscope="" itemtype="https://schema.org/Person">
<span class="text-body:small text-body:bold" itemprop="name">
Peter
</span>
</span>
<span content="2017-05-30 18:29:21 UTC" itemprop="datePublished">
<span class="sr-only">Reviewed on:</span>
<span class="text-body:small text-body:grey float:right">
May 30, 2017
</span>
</span>
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She cared deeply as enthusiastic as a great teacher
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Ellen
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<span content="2017-05-30 05:32:42 UTC" itemprop="datePublished">
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May 30, 2017
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<p class="testimonials@text" itemprop="reviewBody">
Dear Fiorenza,

I hope all is well with you. I am reaching out to you because one of your clients on your Arte Vaticana walk on May 22nd provided some negative feedback about the tour and they were not satisfied about their experience. I would like to share it here with you in order to see whether the perception of the client is something that you are aware of and most importantly, to find ways to learn from it. Please see their comments below:

&quot;The tour was a lot less detailed and a lot more basic than the impression we got from the website. The docent on several occassions apologised for taking long to explain things and said, &quot;This is the last one, I promise.&quot; We chose to spend the amount of money that your tour costs precicely because we wanted to be showed around by an experienced guide who could tell us lots of things about the works and artists of the Vatican Museums. But we already knew most of what was covered on the tour. Basically, we payed a lot of money to be in a small group. Additionally, the docent was not an experienced English speaker. She knew enough to explain everything just adequately, but not more. Also, she was not receptive to questions or engaging in conversation about the art.&quot;

If you think that his perception is skewed, please let me know what happened on the day. If on the other hand the client has some point, please let me point you in the direction of some helpful resources we have put together on the Context Learning Website.

One of the points raised is communication, they were expecting something more than just a generic tour. Although I can appreciate this was a group walk, and of course you were supposed to cater your narrative to all clients on the tour, why do you think they are mentioning you were not engaging in conversation about art or were not receptive to questions?

I look forward to hearing from you and thank you in advance.

Regards,

Valentina
</p>
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<span itemprop="author" itemscope="" itemtype="https://schema.org/Person">
<span class="text-body:small text-body:bold" itemprop="name">
Anna
</span>
</span>
<span content="2017-05-29 22:47:46 UTC" itemprop="datePublished">
<span class="sr-only">Reviewed on:</span>
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May 29, 2017
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