<turbo-stream action="replace" target="reviews_next_page"><template><div aria__label="Customer Review" class="testimonials@feed-container space:pg:large space:mb" itemprop="review" itemscope="" itemtype="http://schema.org/Review" role="article">
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<p class="testimonials@text" itemprop="reviewBody">
Loved the ability to get into all of the locations with ease! Very good docent!
</p>
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<span class="text-body:small text-body:bold" itemprop="name">
Jan
</span>
</span>
<span content="2017-05-24 12:35:35 UTC" itemprop="datePublished">
<span class="sr-only">Reviewed on:</span>
<span class="text-body:small text-body:grey float:right">
May 24, 2017
</span>
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<div class="testimonials@content flex flex:justify-space-between flex:gap flex:responsive">
<p class="testimonials@text" itemprop="reviewBody">
Dear Simona,

I hope you&#39;re doing well. We received some critical feedback from the clients you had on your Arte Vaticana walk on May 20th, it was a group walk and this party was composed of 4 people. Please find comments below:

---
loved skipping the line, but was really disappointed in this tour.  I took the same tour 2 years ago, and wanted to repeat my great experience on this trip to Rome with my 3 children.  I was very disappointed that the tour quality this time was far less than 2 years ago, and I think much of it was the difference in the docent.  Over an hour into the tour, all she had shown us was pictures - primarily of the Sistine Chapel -  on her Ipad.  The history/background is helpful, but she spent far too much time on that at the expense of looking at what we actually came to see.  I find it totally unacceptable that a 4-hour tour not only doesn&#39;t provide a restroom break, but we weren&#39;t told that there would be no restroom break.  We went on a Saturday, and of course it was crowded, but our docent seemed quite flustered by the crowds - isn&#39;t that her job to deal with lots of people?  Our guide 2 years ago told us all about him, his background, and his expertise, which is why I booked the trip again.  This docent didn&#39;t tell us anything about her credentials.  I was really disappointed, and don&#39;t feel that the tour was worth the price paid, nor that Context lived up to its reputation this time.  I&#39;m happy to pay more if the value is provided, but didn&#39;t feel that was true with this tour.
---

I am surprised to read this comment considering that many other clients love the walks they take with you. I am particularly concerned about the fact they claim they did not have a break and that you did not introduce your background. I&#39;d really appreciate it if you could help me understand what may have happened on that day and where the clients&#39; remarks may be coming from, so that I can articulate a reply for them. 
 
Thank you in advance for sharing your thoughts.

Regards,

Valentina

</p>
</div>
<div class="testimonials@metadata space:mt">
<span itemprop="author" itemscope="" itemtype="https://schema.org/Person">
<span class="text-body:small text-body:bold" itemprop="name">
Paula
</span>
</span>
<span content="2017-05-22 22:31:41 UTC" itemprop="datePublished">
<span class="sr-only">Reviewed on:</span>
<span class="text-body:small text-body:grey float:right">
May 22, 2017
</span>
</span>
</div>
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<div class="testimonials@content flex flex:justify-space-between flex:gap flex:responsive">
<p class="testimonials@text" itemprop="reviewBody">
Overall was good but probably too long.
</p>
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<div class="testimonials@metadata space:mt">
<span itemprop="author" itemscope="" itemtype="https://schema.org/Person">
<span class="text-body:small text-body:bold" itemprop="name">
Erin
</span>
</span>
<span content="2017-05-22 06:07:48 UTC" itemprop="datePublished">
<span class="sr-only">Reviewed on:</span>
<span class="text-body:small text-body:grey float:right">
May 22, 2017
</span>
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