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<p class="testimonials@text" itemprop="reviewBody">
This was a group tour, so we didn&#39;t rate it quite as highly as our private tour.  Like Livia, Pier Paolo was extremely knowledgeable and passionate.  He also provided information about his academic background to let us know his particular &quot;lens.&quot;  He was extremely gracious in letting the group linger from time to time and in responding to a broad range of questions.  While the tour ran over time by as much as 30 minutes, we never felt rushed by him.   He was very generous with his time and insights.
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Pamela
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<span content="2014-11-17 15:36:25 UTC" itemprop="datePublished">
<span class="sr-only">Reviewed on:</span>
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Nov 17, 2014
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<p class="testimonials@text" itemprop="reviewBody">
The docent, Francesca Barberini,  was 1/2 hour late. Since the office doesn&#39;t open until 9, and our tour was to start at 8:30, we had a hard time finding out what to do. We watched, worried,  as thousands of ticket holders poured inside the Vatican, the lines getting longer by the minute. Although we skipped the lines, this still put us into bigger crowds.  She hadn&#39;t made any attempt to contact the cafe where we were meeting, or any group members. A bad feeling was building in the group when a group member finally got thru to the emergency number and we learned she had car trouble. All docents should have a contact with someone at the meeting place so they can call in case of emergency. Perhaps there should be a similar backup contact in case a participant has a problem. Nearby cafes might work well as meeting points, as early arrivers often get a drink. This cafe seemed willing to help but unable to get thru. Context should build relationships to enable this. Or have an early morning central number with a live responder in case of trouble. 
Francesca&#39;s enthusiasm was low; perhaps she was thrown by the bad start and never fully engaged with us. In most groups the docent takes the time to introduce him or herself briefly (we are mostly  interested in their experience and excitement with that tour and their specialty in their studies). It seems to make the group more cohesive and the tour more fun if the participants are introduced to each other: name, where they are from, and what they are looking forward to in this tour. When this was done in other Context tours, side conversations developed that the docent could build on, clarify, or adjust to the level of participant interest. It also allowed a group member with no background to &quot;catch up&quot; with a friendly explanation from someone else while walking, freeing the docent to move the group along to a new piece or place.
Using the question-asking technique for a tour helps engage participants, inspire new understanding, inform the leader of where the participants are in their understanding or interests. It&#39;s not easy, and takes practice, but I feel it&#39;s an essential skill for Context docents. That&#39;s how a tour becomes a seminar.
Most context tours assume a certain level of knowledge in the group, and others who aren&#39;t at that level can pick up quickly or ask a few questions. But it spoils the experience for those who are eager to learn more, if the tour is watered down to the level of the uninformed, as in this tour. We spent much time in front of a sophisticated tech display of the Sistine ceiling, and only a few minutes in the chapel itself. This was the biggest disappointment of my trip. We stayed 15 minutes in the chapel, tho I asked for 30, and would have liked even more. Another traveller (not Context) near me in the chapel was listening to an audio guide and I felt angry that I&#39;d paid so much for this tour and he was getting more time and more information than I was. I&#39;d read &quot;The Pope&#39;s Ceiling&quot; and wanted to see it. We had be given a downloadable guide in advance, but were still given a virtual tour at a third grade level. Nothing was said about the genius, the way Michelangelo worked, the balance of figures and colors. With the use of low-volume speakers and headsets, we could have had a much more in depth experience in the chapel. I can watch virtual displays at home. I felt very angry and disappointed about this tour. 
Our guide extended the tour somewhat in St. Peters, but really gave us no further information than a low cost or audio tour would have given. Such a disappointment. 
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<span class="text-body:small text-body:bold" itemprop="name">
Judy
</span>
</span>
<span content="2014-11-15 10:25:40 UTC" itemprop="datePublished">
<span class="sr-only">Reviewed on:</span>
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Nov 15, 2014
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<p class="testimonials@text" itemprop="reviewBody">
Small group size works well.  Docent was very good.
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<span itemprop="author" itemscope="" itemtype="https://schema.org/Person">
<span class="text-body:small text-body:bold" itemprop="name">
John
</span>
</span>
<span content="2014-11-14 16:42:26 UTC" itemprop="datePublished">
<span class="sr-only">Reviewed on:</span>
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Nov 14, 2014
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