<turbo-stream action="replace" target="reviews_next_page"><template><div aria__label="Customer Review" class="testimonials@feed-container space:pg:large space:mb" itemprop="review" itemscope="" itemtype="http://schema.org/Review" role="article">
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<p class="testimonials@text" itemprop="reviewBody">
Our first tour, Art of the Vatican, was led by Olivia Ercoli on May 2nd.  We really cannot say enough about how much we enjoyed it, and felt it was worth every penny. She was extremely knowledgeable, thorough, and navigated the crowds perfectly.  We touched on every subject and work we wanted to see, and were thrilled with the experience.

</p>
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<div class="testimonials@metadata space:mt">
<span itemprop="author" itemscope="" itemtype="https://schema.org/Person">
<span class="text-body:small text-body:bold" itemprop="name">
Marlena
</span>
</span>
<span content="2017-05-12 16:47:13 UTC" itemprop="datePublished">
<span class="sr-only">Reviewed on:</span>
<span class="text-body:small text-body:grey float:right">
May 12, 2017
</span>
</span>
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<span aria-label="Rating: 1 out of 5 stars" class="star-ratings display:inline-block space:mr:small-x rating-numbers rating-numbers:orange" content="1" itemprop="ratingValue" role="img">
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<p class="testimonials@text" itemprop="reviewBody">
Dear Liz,

We received negative feedback regarding your Roma Antica walk on May 3rd caused by lateness. Knowing you are always so attentive and accurate, I would like to ask if you could share any details about what happened on the day and if you asked the clients if they were keen on staying longer, as you wished to make up time for the tour or adopted any methods to make them feel comfortable despite the delay. It seems their date was badly affected.

Best Regards,

Valentina

Feedback:

The docent (Liz Brewster) was more than 45 minutes late to the site.  By her own admission, this was not due to traffic or anything else unforeseen, Liz had simply forgotten the tour.  It was quite unprofessional to say the least.  The walk was scheduled for four hours and I think she felt the best way to make up for the error was to give us an extended tour.   Since we had assumed the tour would conclude about noon, we had not brought along sunscreen or anything to eat but the time we figured out the trip was going to go longer than four hours, there was no way for us to back out.  Needless to say, we were hot, stressed, hungry and overwhelmed by the time it finally ended, around 1:30 pm .   To her credit, she was very knowledgeable about the subject matter but the whole walk took on a sort of &quot;forced march&quot; feel by the end. I felt like I was trapped in a nightmare of a high school class.  Due to the fact that tour started late and ran even later, we really had to rush to make connections for the rest of the day.   It was thoroughly unpleasant to say the least and I won&#39;t book another tour with your company.
</p>
</div>
<div class="testimonials@metadata space:mt">
<span itemprop="author" itemscope="" itemtype="https://schema.org/Person">
<span class="text-body:small text-body:bold" itemprop="name">
Shannon
</span>
</span>
<span content="2017-05-05 17:00:05 UTC" itemprop="datePublished">
<span class="sr-only">Reviewed on:</span>
<span class="text-body:small text-body:grey float:right">
May  5, 2017
</span>
</span>
</div>
</div>

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It is hard to walk and talk and for older people it is hard to hear...yet there is a time constraint and you want to see and hear all of it.  I don&#39;t have an answer...but she was well prepared
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<span itemprop="author" itemscope="" itemtype="https://schema.org/Person">
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Gail
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<span content="2017-05-03 17:30:11 UTC" itemprop="datePublished">
<span class="sr-only">Reviewed on:</span>
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May  3, 2017
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