Our guide, Rafael, provided us with exactly what I requested: someone deeply knowledgeable about the tour’s topic, skilled in communicating effectively, and generous in spirit. Suggested improvements: 1) offer an option to have the guide meet us at our hotel, even if it means we pay more for time and a taxi and/or 2) provide a method for guests to communicate directly with the guide—it’s easy and natural to get lost or to misunderstand meeting instructions, even with the best of planning. For example, the instructions I received were to meet our guide at a certain exit. Thank goodness we were 15 minutes early, as that gave us time to figure out in time that what appeared to be an exit was not the right one. We found it only after asking the station staff.
Nov. 15, 2019