Giovanna was fantastic! The booking staff- I rebooked tours (very last minute, while they were still available) that I cancelled because of coming down with Covid. These cancelled tours were easily refilled by others because tours were in high demand. They ended up cancelling my rebooked tours because of not thoroughly reading my emails. Often returning my desperate communications days later. Come on guys! What company doesn't try to help you when you tell them you have to completely rebook a Venice vacation! Kayla and Christian tried very hard to fix the mistake. Bianca was the one who cancelled my rebooked trips without confirming. She wrote the email without reading mine and immediately cancelled them even though she said she wished to confirm! She also should have apologized for her mistake, instead of having her coworkers deal with it! Customer service? I enjoyed my Biennale tour but would hesitate to encourage others to use a firm that is difficult to reach when something goes wrong.

The guide was AMAZING. Very knowledgeable and gave a great tour. We would have appreciated her staying even 15 longer as we had difficulty in finding our way back to the transportation. The other guides were very helpful but she seemed in a hurry to depart when in fact we didn’t have much more to see. I understand that it was a 3 hour tour but there was very little that we cared to see and that extra personal attention would have made our return back much easier.

Nadia was extremely knowledgeable but two things were very special. First she shared her own views and feelings about the art we were seeing. Second she was genuinely interested in our thoughts and knowledge.

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