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We have communicated with you about this.  Gilles did not address the historical era we requested in advance.  His English was less than fluent.  His presentation was desultory and at times not coherent.  And he was almost not at all disclosing about himself personally.  We cannot tell you, for example, why he was qualified to be our docent.  He was not a native of Vienna and therefore had little personal experience to offer of the kind our Berlin docent had.  Furthermore, what little personal experience he did have of Vienna he refused to share (yes, I did try to get him to talk; he declined).  We would have LOVED to hear about the life of someone who had lived through several decades of recent life in Vienna.   On the historical stuff, I did try to redirect him.  However, despite our questions -- including a question from me at the very beginning of the tour reminding him of our interest in Vienna&#39;s 20th century history to the present -- he did not adjust.  It felt as though he had a spiel that he intended to deliver, period.  At the end, we were unsatisfied, wondering how, actually, we had spent the last three very expensive hours.  Yes, you have offered us some recompense.  However, there is no way to recapture the three precious hours that we invested unprofitably with Gilles, time that included our peripatetic young adult sons whom we rarely see together anymore.  No, we cannot recommend this experience to others.  
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Robbie
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<div class="label label--neutral-gray-068" content="2014-09-24 17:41:07 UTC" itemprop="datePublished">
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Sep 24, 2014
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Our tour guide was very soft spoken and we had trouble hearing her over noisy city commotion. We never sat down once in 3+ hours. She did not seem to have a plan for our tour, or a sequenced presentation of facts. It was more of a walk around town and the presentation flowed from what we were in front of. Consequently it was hard to follow and put information into a logical format to remember.  She seemed distracted and not particularly sure of herself. 
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Betsy
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<div class="label label--neutral-gray-068" content="2014-09-17 22:02:56 UTC" itemprop="datePublished">
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Sep 17, 2014
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All good.
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Alison
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<div class="label label--neutral-gray-068" content="2014-09-08 12:55:04 UTC" itemprop="datePublished">
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Sep  8, 2014
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