We were picked up 45 minutes late because the driver was told the wrong time by Context. The guide knew the right time but the driver didn’t. When I called Context emergency line, I was accused of not knowing what time it was. It is very unpleasant to wake up at 4:45am with 4 kids for a 5:30 pickup and then sit in the lobby for almost an hour because we did not get picked up. We’ve used context before and had an excellent experience but I’d hesitate to use you again given that mixup. Luis, our guide, was absolutely wonderful. Knowledgeable and friendly and accommodating— I’ve taken many tours and he was among the best tour guides I’ve had. He did mention that he reached out to Context to have you ask us about allergies and restaurant preferences, but none of that was passed along to us, which is frustrating. Overall this was not the seamless and wonderful experience I expected from Context at all, however, once we finally got sorted out and going, it was great. Luis is an incredible guide and he gets 11 stars out of 10.
Feb. 20, 2020