FAQ

Do you offer gift certificates?

Yes, we do. Learn more about Context Travel Gift Certificates here.

Where do you run your tours?

We run tours every day in more than 50 cities around the world. Peruse the different city pages to select your walking tour.

What is a private tour?

Our private tours are limited exclusively to travelers in your party. They are designed to provide a learning experience that is completely tailored to you and your traveling companions. Private tours give you more flexibility with scheduling (you decide when the walk best fits in your trip), the ability to tailor your itinerary (we'll work to match the itinerary to the interests and dynamics of your group), and more personalized time with your guide.

What is a semi-private tour?

Our semi-private tours cover many of the same itineraries as our private tours, but they place you with other travelers in groups of 6 or less. They operate on a pre-scheduled calendar, and are designed to provide an opportunity to engage with and learn from other travelers. Most of our semi-private tours require at least three (3) participants to run, although there is some variation from walk to walk. However, there is some variation from walk to walk. As you sign up for a tentative walk we display the minimum number required in order to confirm.

What is a guaranteed departure tour?

Our guaranteed departure tours are just that: guaranteed. They have no minimum participant numbers and will definitely operate as scheduled. We have chosen certain tours to be guaranteed departure tours based on popular routes and times; they are typically orientation-style itineraries that place you in a group of 10 or less. Guaranteed departure tours are designated by the guaranteed departure seal in the tour listing.

Who leads your tours?

Our experts are scholars and specialists in a variety of fields including art history, archaeology, cuisine, architecture, history, and theology. Many of them hold Ph.D.s or other terminal degrees in their field and teach at the university level.

I've signed up for some tours on your website. What now?

You will receive an email from us within two business days. More than likely this will be a confirmation email directing you to check your online itinerary for information (directions and maps of our walks, meetings points, etc.) about your order. If we are unable to provide a service that you have requested or your request is taking longer to fulfill than planned, we will correspond with you personally about your options.

Do your tour prices include tips?

Tipping is always appreciated—although not obligatory. Context clients generally tip anywhere from 10-25% of the purchase price, depending on the quality of the experience and their tipping habits.

What happens if I need to cancel my trip?

For most of our services we need at least seven (7) days advance notice for cancellation, at which time we will refund 50% of the original purchase price. You will find the specific policy for each service listed along with its description on the website, and in your confirmation. Items cancelled within 7 days (14 days for custom tours) are not refundable. Read our full cancellation policy here.

Why do you need to know my age and occupation?

In order to personalize our walks and shape them around participants' learning styles, we like to know a little more about you, your background, and your interests. We often need to pre-purchase entrance tickets to some of the sites you will visit. We need to know your age to account for age-related discounts.

How do you secure my payment information?

All credit card information is stored remotely with a level 1 PCI-compliant service provider. All sensitive information is conveyed to that provider through a secure (SSL) connection. We do not share any of our customer information with anyone.

Can I pay for these services when I arrive?

No, in order to sign up for any of our walks we require payment in advance by credit card through our website. You may certainly call our U.S. office to place your order on the phone: +1 800 691 6036

Why are your prices in dollars?

We are an American company. Our credit card processor is located in the U.S., and hence all of our transactions are in dollars. We have designed our pricing structure based around the local currency where we're providing our service since the docents who lead our walks are local residents. Our conversion rate is the real-time, interbank rate, which is the rate that banks trade currency and is generally 1.3% higher than the central bank rate set by the EU Central Bank or Bank of England. By converting our prices at this rate we're able to offer a savings off most credit card, currency exchange, and retail bank conversions, which normally entail a 2-3% premium.

What is your procedure if I request a tour that is not confirmed?

A group walk that is not confirmed is considered "tentative." If you sign up for a tentative tour or add a new tour to the calendar that is tentative, you will be asked to supply us with a "notify by" date for when you would like to be notified if no one else signs up for the walk and it's not confirmed to run. At that point we'll supply you with a variety of options, including upgrading to a private or other group walks that might be running at that time. If you opt to cancel, we'll cancel those spaces and you won't be charged.

How can I contact my guide in advance of my tour/trip?

If you need to contact your guide, please call us at +1 (800) 691-6036 or email us at info@contexttravel.com. (If your tour is scheduled within the next 48 hours, please call our 24-hour emergency number at +1 (646) 863-5002 or call the local emergency number you'll find in your confirmation email.) Our 24/7 service team handles all the arrangements for the tours and can make any changes or answer any questions you may have. If you would like to pass on a message to your guide, please let us know. To protect their privacy, we do not share their personal contact information.  

How can I leave a review of a Context tour?

Reviews may be left by verified clients of Context after they have completed a tour. (Clients will receive an email after the tour asking for their feedback.) These reviews, which are posted to the tour information webpage, are never edited and are only hidden if they contain profanity, personal information, or mis-information about the tour or guides. 

What is your policy on privacy?

Read more about our PCI-compliant privacy statement here.