Need help booking tours? CONTACT US at +1 (800) 691-8328

FAQ


Our Offerings: 

Who leads your tours?

Remember your favorite professor at university? Precisely. Our guides are a network of scholars and specialists in a variety of fields including art history, archaeology, cuisine, architecture, history, and theology. Their areas of expertise may differ, but they’re united by a lifelong curiosity, a passion for sharing their knowledge, and a yen for taking you into the lives, histories, and stories of their city. (Nota bene: we’re not joking about the professor bit—most hold PhD’s or other terminal degrees in their field and teach at the university level).


What makes your tours different?

Regardless of type, all of our tours are inspired by the pre-Napoleonic meaning of the word—think gentlemen like Shelley and Byron touring the Continent as a means of education and cultural exploration, not hoardes of drive-by tourists mobbing the Trevi Fountain. Every tour we offer is led by a scholar or specialist, limited to 6 participants, and designed to foster meaningful conversation and understanding.


What types of tours do you offer?

There’s no sense rethinking the timeless triumvirate model (who are we to argue with the nave, the apse, and the transept?), so our tours are available in three main sorts: private, small group, and custom.

- Private tours are limited exclusively to travelers in your party, and can be tailored to the interests of you and your traveling companions. They’re particularly well suited to the time-strapped and those traveling with the under-twelve set.

- Small group tours place you with other travelers, operate on a pre-scheduled calendar, and are designed to provide an opportunity to engage with both the guide as well as other travelers in your group. We find they work especially well for singles and couples, as well as those who have more flexibility with their schedules.

- Custom tours are just that: customized so you see exactly what you want, on your own schedule, by either stitching together a series of our private tours or creating something entirely personalized.


Do you offer gift certificates?

Bien sûr! We think learning is the best sort of gift, and travel is the best way to learn; ergo, Context Travel Gift Certificates are the perfect gifts for curious travelers. (We're taking some liberties with Aristotelian syllogism there, but you get the gist).


Our Process & Pricing: 

I've signed up for some tours on your website. What now?

Look for an email from us within two business days. (More than likely this will be a confirmation email directing you to check your online itinerary for your order details). If we're unable to provide a service that you have requested or your request is taking longer to fulfill than planned, we will correspond with you personally about your options.


What if I request a tour that is not confirmed?

A group walk that is not confirmed is considered "tentative." If you sign up for a tentative tour, you'll be asked to supply us with a "notify by" date for when you would like to be alerted if no one else signs up for the tour. At that point, we'll supply you with a variety of options, including upgrading to a private or other group walks that might be running at that time. If you opt to cancel, we'll cancel those spaces and you won't be charged.


Why are your prices in dollars?

We’re an American company. Our credit card processor is located in the U.S., and hence all of our transactions are in dollars. If you choose, you can pay by credit cards denominated in non-USD currencies and it will automatically convert to USD based on real-time interbank rates. 


Can I pay for your tours and other services when I arrive?

We require payment in advance by credit card through our website. You’re also welcome to call our U.S. office to place your order over the phone, at +1 800 691 6036.


Do your prices include tips?

Tipping is always appreciated, though not obligatory. Context clients generally tip anywhere from 10-25% of the purchase price, depending on the quality of the experience and their tipping habits.


Our Fine Print: 
What happens if I need to cancel my trip?

For most of our services we need at least seven (7) days advance notice for cancellation, at which time we will refund 50% of the original purchase price. You will find the specific policy for each service listed along with its description on the website, and in your confirmation. Items cancelled within 7 days (14 days for custom tours) are not refundable. Read our full cancellation policy here.


How do you secure my payment information?

All credit card information is stored remotely with a level 1 PCI-compliant service provider. All sensitive information is conveyed to that provider through a secure (SSL) connection. We do not share any of our customer information with anyone.


How can I contact my guide in advance of my tour?

Because our guides are busy teaching, writing, and excavating—and for their privacy—we do not share their personal contact information. However, we'd be delighted to talk with you before your trip and are happy to relay any information to them. Get in touch with us at +1 (800) 691-6036  or info@contexttravel.com. Or—if your tour is scheduled within the next 48 hours, please call our 24-hour emergency number at +1 (646) 863-5002 or the local emergency number in your confirmation email. 


How can I leave a review of a Context tour?

Reviews may be left by verified clients of Context after they have completed a tour (clients will receive a review request via email). These reviews, which are posted to the tour information webpage, are never edited and are only hidden if they contain profanity, personal information, or misinformation about the tour or guides. 


What's your policy on privacy?

Read more about our PCI-compliant privacy statement here.


What are you reading lately?

At long last, our favorite question! (And a ploy to see if you were still, well, reading). We're revisiting Christopher Hibbert's Rome: Biography of a City, because it's a timeless view of the full narrative arc of our first city. We also just picked up A Cheesemonger's History of the British Isles by our very own scholar Ned Palmer, which is proving a lively romp through the history of British Cheesemaking.