We understand that some of our valued guests may have mobility concerns, and we want to ensure you have a comfortable and enjoyable experience throughout your tour. If there are any accessibility concerns that your tour guide will need to be aware of, please let our team know at the time of booking.
Is this tour wheelchair-friendly?
Given its significance and the vast number of visitors it attracts, the venue has made efforts to improve accessibility for all its visitors, including those with disabilities. However, it's worth noting that the collections are housed in a historic building which can present certain challenges for accessibility. Additional details are available here. Please communicate any mobility needs or concerns with our team at the time of booking.
Accessibility Notice: Starting December 2024: The elevators to the second floor are currently out of service due to renovations. Unfortunately, we do not have an estimated timeline for their return to service. Please note that our gallery begins on the second floor. Visitors will need to use the stairs unless prior arrangements are made. For guests with disabilities who cannot use the stairs, an alternative route is available. However, this path adds approximately 1 kilometer to the tour, requiring the use of an elevator at the museum's exit and additional walking time back to the entrance. This may extend the overall tour time. We are happy to accommodate this option, but it is crucial to let us know when you book so we can inform your guide and ensure everything is prepared in advance. Thank you for your understanding and cooperation.