First and foremost, I'd like to highlight that my friends and I have taken several tours with Context Travel in the past few days, and each one of them was an outstanding experience. The guides were engaging, knowledgeable, and made our visits truly memorable.
However, I must express my disappointment with the tour in Siena. The primary concern was the guide proficiency in English. It was exceptionally challenging for anyone in our group to grasp what he was trying to convey. Furthermore, his presentation style lacked cohesion, often feeling disconnected and confusing. By the end of the tour, most of us were genuinely relieved that it had concluded.
I chose to rate the tour 2 out of 5 instead of 1 out of 5 because, despite the glaring issues, it was evident that he had good intentions. It was clear he wanted to deliver a positive experience, but sadly, he was not equipped to do so for an English-speaking audience.
Considering this, it might be more beneficial for both the guide and the tourists if he is assigned to groups that speak Italian. He might be able to offer a far better experience in his native language.
I genuinely hope this feedback will be useful for enhancing your future offerings.
Oct. 16, 2023